Terms and Conditions

A. Order Details

You will be given a copy of your order details upon completion of Order. 

B. Order Changes

On-Hand Pieces: On-hand items cannot be modified or exchanged once the order is completed.

Crafted-To-Order LUCCE Pieces: Modifications to order details except stone changes are permitted within three (3) days of payment. Beyond this period, orders are finalized; subsequent changes will incur additional fees and may extend the completion timeline.

Custom Designs: LUCCE will provide a 3D CAD model of the custom design for client review, allowing minor revisions. Significant changes affecting materials (metals, stones or jewelry design) may result in price adjustments. Upon approval of the 3D CAD model, the design is finalized; changes can no longer be accommodated.

Stone Changes: Stones are immediately secured upon order. Changes to birthstone inlays or center stones are generally not permitted unless the original center stone is confirmed unavailable by your Client Advisor (see Section D).

C. Order Cancellations, Refunds, and Payment Changes

There will be no refunds once payment is settled. If the client still wishes to cancel an order, the payment or downpayment shall be forfeited and LUCCE shall hold on to the ordered piece. 

All payments that have been settled through a certain method cannot be changed later on (eg. straight credit card payment cannot be changed to an installment payment later on).  

D. Stone Replacements for Crafted-To-Order Rings

Since the diamonds that we use for crafted-to-order pieces are part of the international inventory, the stones can be quickly sold and the update in the system may take time. In the event that the stone you selected is not available anymore (eg. sold to another country), LUCCE will replace it with the best available option subject to your approval. For Natural Diamond and Colored Lab Diamond orders, you may need to personally select a new diamond again. 

E. Resizing

Resizing of Crafted-To-Order rings will have a minimal fee. The first resizing of purchased On-Hand or Ready-To-Ship Engagement Rings are complimentary but succeeding resizing procedures will already have a minimal fee. Excess metal, if any, is used as soldering metal and for repolishing.

F. Delivery and Pick-up

Delivery within Metro Manila via LUCCE’s In-House Driver or through nationwide delivery via LBC, is complimentary. International shipping via FedEx, UPS, or DHL is subject to shipping fees. Before shipment, LUCCE will request identity verification and confirmation of delivery details. Failure to provide the required information may delay shipping arrangements and delivery.

For international deliveries, all customs duties and taxes imposed by the country of destination shall be shouldered by the customer. LUCCE will not be held liable for any delays caused by unforeseen events or internal delays by the 3rd party shipping agencies or any customs clearance procedures.

G. Pick Up

You may also choose to pick-up your package in the showroom where you purchased your LUCCE piece. You will receive an email once your package is ready for pick-up. Pick-ups are strictly by Appointment only in order for LUCCE to give the best experience to you.

H. Valid ID & Authorized Representative

Clients must present one (1) valid government-issued ID upon pick-up or prior to delivery. The name must match our records. Failure to provide a valid ID may delay release.

If claiming through an authorized representative, the client on record must provide written or email authorization, along with a copy of their valid ID and the representative’s ID. The authorized representative must also present their own valid government-issued ID upon pick-up. Incomplete authorization may delay release.

I. Storage Fee Policy

Unclaimed orders with pending balances will incur a PHP 3,000 storage fee per month, starting one (1) month after notification that the order is ready for pick-up or shipping. Fully paid orders may be held in storage for a maximum of six (6) months from the completion date. After this period, the order must be collected, or PHP 3,000 storage fee will apply per month of storage.

If an order is left unclaimed for 4 years from completion date, the order will be considered abandoned and forfeited based on the Article 1140 of the Civil Code of the Philippines. 

J. Store Credit

In the event that the client made an overpayment (eg. client paid for shipping but later on changed to pick-up; client paid for engraving but later on instructed to not engrave, client paid for 18k gold but changed mind to 14k gold, etc.), the surcharge shall be converted into a non-expirable LUCCE store credit. The client may use this store credit in future orders and shall be honored in all LUCCE Showrooms and on-line.

K. Exchange, Trade-In and Re-Crafting

LUCCE does not accept future exchanges, trade-ins and buybacks. Re-crafting to change to a different design is available exclusively for engagement ring settings, and is subject to a fee of 70% of the current setting price.

L. Resale Policy

LUCCE is committed to maintaining the exclusivity, integrity, and value of its pieces. To help preserve the brand experience and ensure that our forever pieces are represented appropriately, items purchased from LUCCE may only be resold through private platforms and must not be listed or sold on public marketplaces or other publicly accessible selling platforms.